Housing

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4OC in Housing

We work with social housing providers to improve housing and asset management through better technology, data, service delivery and organisational strategic alignment.

 

Helping organisations improve repairs, voids and compliance and strengthen asset data, our focus is on delivering better experiences for residents and staff. Alongside this, we focus activity on change that drives better value from existing resources and support teams to develop evidence for regulatory scrutiny.

 

We help landlords drive practical, achievable change by improving customer journeys, designing and implementing responsive operating models and targeted improvement plans, implementing and integrating systems. We strengthen and shape data, IT and digital strategies so they can support operational effectiveness and provide evidence for better decision making. Our work includes:

 

  • Regulatory compliance
  • Operational excellence
  • Programme management/business analysis
  • Digital, data and system integration and implementation
  • Procurement and supply chain management

The Team

Our team brings together a breadth of leadership, operational, commercial and change management experience. We support a wide range of projects across services in the UK and Ireland, helping you to both build resilience and enhance the value to your residents.

How can we help?

We support housing organisations to improve services, strengthen compliance, and deliver change programmes that make a measurable difference.

From strategy and business case development through to operational excellence and delivery, we bring practical expertise that helps you achieve better outcomes for tenants and better value for money.

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A snapshot of some of our clients

Platform Housing

Corporate strategy development and ePMO set up

Birmingham City Council

Root and branch service review and operating model

Orbit Housing

Customer journey mapping and digital transformation of housing functions including rents, repairs and voids

Southern Housing

Complaints process Improvement Cycle

ForHousing

Strategy development, damp and disrepair improvement cycle, PMO support and training

Notting Hill Genesis

Customer services operating model review and refine

Wandle Housing Association 

Customer Journey mapping and digital transformation support

London Borough of Redbridge

Improving homelessness and temporary accommodation support

You can contact us at: housing@the4oc.com

 call the office on: 020 3965 3948