All case studies

SOSBC – Customer Services Digitalisation

Improving Customer Services through digitalisation

Southend-on-Sea Borough Council bring 4OC on board for organisational change

Orbit Housing

Improving arrears management and customer satisfaction

In response to increased arrears and associated management and reputational costs, 4OC co-designed and put in place an optimised operating model that reduced arrears by 13%.

Embracing digital change to tackle the unexpected

Evidencing the financial and operational benefit of digitising SCAS Learning Content

Exploring options for virtual delivery of learning content, through a financial and operational lens in reaction to the COVID-19 pandemic.

Digital Ambition needs a Critical Friend

Cutting Edge Digital and Data Strategy for children’s charity Barnardo’s

Barnardo’s helps improve the lives of over 350,000 children in the UK every year. Behind their transformative work — from services and campaigning to research expertise — are more than 7,000 staff. You may also have seen Barnardo’s on the high street, as they have around 600 outlets across the country.

Creating the Case for health system transformation

Strategic, Outline and Full Business Cases for Isle of Wight NHS Trust

Successful Delivery of Strategic, Outline and Full Business Cases for transformation of Isle of Wight NHS Trust The IoW NHS Trust is an integrated Trust which provides acute, community, mental health, and ambulance services to an island population of 140,000.

ForHousing Improvement Cycles

Fixing the Unfixable – Damp and Disrepair

ForHousing are a progressive landlord that own and manage more than 24,000 homes across the North West. They also deliver housing management services for other landlords. By investing in homes, places, and communities, their vision is to help to fuel people’s potential and improve lives.

Platform Housing Group – Using RPI to Improve Efficiency

A Digital solution to an Analogue problem

We worked with Platform to co-design a solution using our Rapid Process Improvement product to provide a really effective method to enable decisions to be made around investments more efficiently.

Harrow Council

Setting up a Covid-19 Community Hub

Rapidly developing a Community Hub with the Harrow Council Customer Service team. This hub provides essential support to those identified by the government as 'most at risk' of severe illness from Covid-19.

Notting Hill Genesis

Improving Customer Experience

Refining the Operating Model with a focus on performance and customers and setting a clear plan for the Directorate to instigate culture change

King’s College London

Estates and Facilities and IT - Working Better Together

How our workshops brought together the University’s Estates and Facilities and IT departments to develop principles for effective collaboration.

The Growth Company – Bid and Mobilisation Support

£88m National Citizen Service tender

Discover how 4OC and 50 Degrees worked together to provide successful bid management and mobilisation support.

JBW – HMCTS Contract Support

£100m Courts and Tribunals Tender

£100m Bid and Mobilisation Support: Learn about how 4OC helped our long-term client JBW to win and mobilise a major new contract supporting HMCTS in four regions across the UK.

Orbit Housing

Customer Services Transformation

Undertaking detailed analysis and developing an implementation plan for the effective use of digital technology to help achieve Orbit’s aim of improving customer services.

Berkshire Primary Care and NHS East Berkshire CCG

Developing a Primary Care Operating Model

Providing programme management support across four practices to improve the efficiency, communications and engagement for collaborative working.

Metropolitan Thames Valley Housing

Finance Systems – Discovery and Requirements Gathering to Procure New Technology

The development of a recommendations report for the procurement of new technology, using a series of co-design Value Chain workshops.

Hampshire Hospitals NHS Foundation Trust

Clinical Strategy Development

Deadlock: cultivating a Trust’s Clinical Strategy for the next three-years through extensive engagement with commissioners, partners and the Trust.


Call off contract for Project and Change Management Support

Over two years of Business Analyst Resources provided to Ofsted, helping improve operations through support for their ongoing system and process development projects.

NHS Foundation Trusts

Support for Clinical Service Tenders

Discover 4OC’s successful delivery work for NHS Trusts, where we provide coaching, tender responses and extensive experience.