Charlie Ferguson

Business Consultant

Makes

Sporting related activities, good coffee, travelling

Breaks

Claustrophobic spaces, snakes, queue jumpers

What do you do when you’re not working?

I’m a bit of a sport fanatic so try to exercise regularly throughout the week by running or going to the gym, also watching anything centered around football and cricket. Aside from this, I enjoy playing chess, socialising with friends at the pub. I love listening to different genres of music so try to attend festivals where possible.

A bit about me

Charlie joined 4OC in 2024 as a Business Consultant and has been working alongside Cambridgeshire County Council to understand their existing pain points, risks, and issues, specifically across their Highways Maintenance teams. He has supported the formulation of new and improved ways of working (processes, tools etc) in defined Standard Operating procedures, allowing for an increase in operational efficiency in day-to-day activities. He has also helped the service to implement a new Asset Management System.

Prior to joining 4OC, Charlie worked in a Process Consulting division on a combination of advisory and delivery engagements focused across sectors including Travel, Media and Real Estate. Charlie was typically involved end-to-end in the project lifecycle from initial discovery of use cases through to solution design and final delivery/testing where applicable. He has also spent time within Customer Experience (CX), typically working on Voice of Customer (VoC) programmess, working with customers to help define and improve customer journeys to drive retention and create additional revenue opportunities.