What was the ask?

Notting Hill Genesis (NHG) is one of the largest housing associations in London with more than 67,000 properties. 4OC was commissioned to support the Contract Management team to develop skills and capabilities across the organisation to ensure outsourced contract delivery would have a direct impact on a positive customer experience.

NHG and 4OC worked together to co-design and develop a system-wide view of intelligence using Morphologic, a user-friendly, no-code platform. This included an in-depth learning needs assessment to baseline abilities for a number of role-specific requirements and understand areas of focus and priority for training, perceptions of employees on wider organisational maturity, and perceptions of delivery partners and customers.

So what is Morphologic?

Morphologic is an intelligent, no-code platform that empowers employees to explore, visualise and understand their data, regardless of their technical skills or background. Morphologic allows you to access various data sources and explore them with a simple drag-and-drop interface. You can also create colourful dashboards and reports that showcase your insight and share them with others.

Its system-wide, relational metrics, automation and design configurability enables users to create applications that solve multiple business problems.

How did we use its insights?

Using the intelligence gathered via Morphologic, the team co-developed training modules for delivery that NHG could reuse.  In parallel, 4OC supported several NHG team members to develop their training skills so they could take delivery forward.

Next, we used the software to assess training requirements for different roles, prioritise learning activities, monitor ongoing progress and understand wider impact. Unexpected insight was also identified that resulted in positive changes to ways of working. The learners also used Morphologic on a regular basis to record their own activities for development plans.

The outcome

A formal evaluation approach was designed and applied so that each phase could use lessons learned to improve the next delivery phase. Consistent and positive engagement meant that employee sign up to the training was much higher than anticipated (from 60 to 200+), and the 4OC methodology for assessment and delivery encouraged additional ongoing learning for NHG.

The first stage of evaluation showed a 40% increase in skills and competencies.

The project was shortlisted for a Technology in Housing award.

What did NHG say?

“Our experience working with 4OC has been exceptional. They provide innovative, solution focused ideas to real organisational problems. Their engagement is authentic, ensuring truly collaborative working with stakeholders to achieve tangible outcomes. I would recommend 4OC if you need support, as our experience of working with a partner that truly cares about client outcomes has been nothing short of refreshing.” 

John Carey, Head of Contract Management

Get in touch

If you think that what we did together with NHG might help your organisation or you have some other issues that you’d like to bounce off someone, give us a shout on housing@the4oc.com or check out some of the other work we’ve done in the Housing sector.