The delivery of organisational change requires high degrees of drive and dedication to the outcomes over an extended period of time. Bal has proven, through a number of large public sector service delivery change proammes, his ability to ensure programmes of change and business case developments are delivered in the required timescales to the required level of quality. Bal has worked on a broad range of business transformation programmes, including complex enterprise system implementations and public sector service improvement programmes.
As well as a proven track record in delivering programmes on time and to cost, Bal brings extensive change management expertise to 4OC’s clients to maximise the benefits to operational business. He has previously worked for Accenture and Axon and for clients including Transport for London and the London Councils.
- Emily OsborneConsultant
Emily is the newest addition to our team and brings with her a wealth of experience in delivering PMO services across both private and public sectors. She has recently finished delivering a large scale transformation programme as a PMO Manager in the financial services sector and is now working with a number of our clients as part of the delivery team.
Emily has had demonstrable success working in the full project life cycle including defining business cases, establishing governance and controls, stakeholder management and communications as well as the overall project delivery. She is PRINCE2 Practitioner qualified and has previously worked in A4e, Nationwide Building Society, The Co-operative Bank and the DWP.
Effective organisational change can only come about by winning the hearts and minds of everyone involved in and effected by the change. Darren’s warm sincere and pragmatic approach to stakeholder engagement not only achieves this but forges effective and enduring business relationships. Darren is a seasoned Senior Business Analyst, with extensive experience of working through the full project lifecycle from business case development to design, build, testing and training on a wide range of transformation programmes.
With over 10 years business consulting experience within the public sector and third sector clients. Darren has previously worked for Blackpool Borough Council, Civica, A4e and Capita. While working for Capita Darren was integral to transformation programmes at the London Boroughs of Harrow and Barnet.
- Martyn PritchardManaging ConsultantMartyn brings over 25 years experience of senior management in health and social care in both the public and private sectors. He’s been CEO of both commissioner and provider NHS organisations and Manager Director of a private sector health care business.With this experience Martyn knows what it takes to change the way in which services are delivered. Having a clear strategy for the future that staff understand and believe in is a prerequisite and needs to be backed up by strong commercial disciplines alongside good project management and delivery.All of this will take place in a complex set of relationships and dependencies with other bodies and professions and Martyn has worked with most of these over the last two decades.If you see him outside of work he’s likely to be in either running kit or sailing gear. Last year, for the first time, he found a race that combined both of these and his ambition is to complete the 2017 Scottish Islands and Peaks race.
Catherine’s significant experience in senior operational roles, up to Executive Director level, means that she understands the pressures of balancing the duties of the day job with the management of change.
Catherine has over twenty years experience of leading and delivering transformational large-scale change for the NHS, Local and Central Government and the private sector. This has been achieved by developing and delivering complex change programmes which have driven service improvement, reduced demand on services, increased revenue, and substantial cost.
Now Catherine plays football, proper 11 aside football – she’s too old – we keep telling her…..She’s also a fantastic cook, if she and her husband Michael ever invite you for dinner, do not pass up the opportunity.
- Paul MarrayCEO
Paul brings over twenty years experience successfully delivering large-scale, complex change programmes for a broad spectrum of clients including the NHS, Central and Local Government and the Mayor of London. With this experience, Paul understands what is required to pull together effective teams with the governance that will ensure the programme achieves its objectives and is completed on time and in budget.
Good controls, commercial management and strong programme disciplines help ensure that the programme incorporates everyone that should have an active role in making the business solution work, giving our customers the confidence that complex people and technology change can be managed successfully.
Paul, alongside duties as social secretary, interferes with the smooth running of a farm in Ireland, bakes almost organic bread (still working on the crust) and is a part-time patron of the arts in South London.
The key to change management in an operational environment is a strong grounding in performance and quality delivery. Mat has a broad set of skills developed through many years of holding accountability for senior operational roles and leading service transformation within a programme environment.
Mat has led change as a Solutions Director, Programme Director and Director of Operations in a variety of organisations in both public and private sector contexts. His area of particular interest is the development of organisational capabilities that allows a consistent delivery of outcomes. Mat has previously worked for Manpower, Capita and A4E.
The key to successful change programmes is a very clear understanding of and commitment to the goals the organisation is trying to achieve. John works with our customers to really understand the business challenges, consider all the potential solutions and develop an approach that will be used to deliver the change but still ensure it’s appropriate to the people we are working with. This includes the redesigning of IT, processes, roles and structures and mapping out how they will all hang together.
He knows how important it is for everyone involved to have a coherent understanding of what is going on. Without this, any change becomes very difficult. John has fulfilled similar roles for a number of organisations in the Health, Transport and Government sectors working for organisations such as Capita, Serco and TfL.
Outside of work John runs an offshore sailing racing team – he’s been round 'The Rock' twice.
- Fran HoeyManaging Consultant
Fran Hoey is our Operations and Change Lead. Fran has worked in the Employment Support sector for 7 years in various senior roles. During this time, Fran implemented the Work Programme across the South of England and led a number of transformation programmes, driving performance and service improvements. He also has recent experience of direct operational leadership of complex contracts across varying geographies and has worked in countries outside of the UK providing a rounded view of best practice.
Prior to his involvement in the Employment Support sector Fran worked for a global insurer, coordinating international cross-selling opportunities, as well as ensuring an effective relationship management structure was in place. In addition, Fran acted as a consultant on a local government transformation partnership, identifying opportunities for service improvements, whilst seeking cost savings.
This extensive experience, utilising both solutioning and operational skills, enables Fran to provide a excellent input into service design, whilst understanding the practical implications that ultimately need to be addressed to ensure performance is maximised. This aligns to Fran’s ethos of seeking to ensure that public funds are utilised as efficiently as possible, resulting in the greatest benefit to the service-user. Fran has a very odd sense of humour. Just hope that you he doesn't get you for Secret Santa.
4OC is dedicated to the delivery of world class public sector service delivery. We spend considerable effort understanding how best to achieve this goal. James develops our strategy for developing and maintaining our relationships with various markets and customers in order that we consistently address the challenges they are facing.
James also supports us in ensuring that our organisation has a very clear approach to our people, our customers and our community. He’s a bleedin heart, do gooder. Helps the CSR box ticking. James has been a huge success in a number of different industries including BPO, banking, software development, the voluntary sector and with Apple.
James has been developing his client-facing and project-based skills on a variety of projects since he started with us in March 2015. He has been working closely with a number of our clients, as a key element of the delivery team, to support the development of bespoke outcome-focussed solutions.
James studied Economics and Management Studies at the University of Sussex and graduated in 2012. He has previous business experience working for Capita. Outside of work he is an avid supporter of Fulham Football Club and regularly attends both home and away matches - this has really taught him to savour success when it comes.
Andrew has significant experience of designing transformation projects, identifying service improvement and significant savings opportunities, including bid writing, business case development, financial benefit modelling, IT system design, organisational design and culture change.
He is a Lean Six Sigma Green Belt experienced operational manager in environmental services, holding senior management positions in horizon planning, budget management, performance management, continuous improvement and service and workforce development. He's also PRINCE2 Practitioner qualified, successfully delivered transformation projects saving over £23 million for services such as Waste and Recycling, Street Cleansing, Environmental Health and Engineering. He's an all round good egg and does good dance at parties.
Ann is an experienced Operational Manager and Business Transformation Consultant with a strong Customer Service background in both public and private sectors. With a track record that includes the set up and development of public sector customer service centers and operating models, Ann is our practical delivery person who always has an eye on the end user and customer experience having worked at the sharp end. Her interpersonal and communication skills, including stakeholder and client management, also make her our people person.
Known too for "doing things properly" she keeps her beady eye on our assurance framework and is the all round good egg and Jiminy Cricket of 4OC! Ann has previously worked for Ipswich Borough Council, Capita and A4e. Whilst working for Capita Ann held positions at the BBC Audience Lines, Hertfordshire County Council, Harrow Council and Barnet Council.
Mark is an experienced Change Manager with extensive experience in creating target operating models and technology enabled business cases for business transformation projects, across both private and public sectors. Over 12 years experience in business consulting, working on small, medium and large change programmes. Mark has led on major ICT projects managing the end-to-end project life cycle from Business Case stage through to design and implementation.
Mark has previously worked for Capita and Atos, servicing clients in the private sector such as Cancer Research UK and Camelot (The National Lottery) as well as London Borough Councils including London Borough of Barnet.
The development of business cases for change often requires the generation of business solutions that involve complexity from a commercial, technology, organisational and management perspective. The art of the development of a business case is drawing clarity and a relevant narrative from this complexity. Neil has over three decades of direct experience in the development of wide ranging solutions to business issues and opportunities particularly in the area of public sector service delivery. He has helped operational managers and leaders across a variety of sectors articulate significant change in a manner that makes it accessible to each of the stakeholders involved
Neil takes responsibility for the articulation of the cost and benefits models within business cases and bids in a manner that provides confidence and clarity to those who commission change. Neil has developed solutions for Harrow Council, the GLA and London Underground amongst others.
Too often, people will spend time raising issues or risks without putting any solutions forward. In my experience the person raising the issue normally has the most knowledge on the subject and would know a number of ways of mitigating it. Good communication involves listening as well as talking, whilst working on disputes I find that different parties bring different issues and solutions to the table.
Listening to their concerns and abilities presents solutions that although seem obvious are often missed. Andy has Worked in many roles with Capita, LUL, Network-si, from trouble shooting issues through making on the fly incident management decisions, to producing detailed design documentation.