Leicester, Leicestershire and Rutland – Integrating Health and Care Services

Download: The Leicestershire County, Leicester City and Rutland County Councils (LLR) Better Care Together Five Year Plan highlighted the need to consider how points of access across LLR could be simplified and reconfigured in support of demand management and the “left shift”. The reason for this was so that professionals and service users could make…

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Draft Agenda – April 20th Workshop – Digitalising Customer Services

Customer Services is now at the centre of innovation in local government and is increasingly driving transformational change in service delivery across the whole organisation. Taking advantage of digitalisation, residents are now seeing a significant improvement in the quality of their frontline services. However, there are ongoing financial pressures, particularly in Waste Services and Social…

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