Draft Agenda – April 20th Workshop – Digitalising Customer Services

Customer Services is now at the centre of innovation in local government and is increasingly driving transformational change in service delivery across the whole organisation. Taking advantage of digitalisation, residents are now seeing a significant improvement in the quality of their frontline services. However, there are ongoing financial pressures, particularly in Waste Services and Social…

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Schedule for upcoming 4OC Workshops

4OC offer a series of full-day workshops on a rolling monthly basis, the most recent of which was ‘Digitising the Customer Journey’. Previous attendees have included organisations such as Ealing Borough, Hounslow Borough, Royal Borough of Windsor and Maidenhead, Southend Borough, and Adur & Worthing Councils as well as representatives from several Housing Associations and Ofsted. We run…

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Hounslow is Go

After 14 months working with the Hounslow Waste team and their operations partner Lampton 360, on gathering detailed requirements, choosing a supplier, configuring and testing the solution, supporting the training of the crews and building integrations into the Council’s customer services platform, at last we are into the final stretch.  We are now doing a…

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