Download: LLR - 4OC Case Study
The Leicestershire County, Leicester City and Rutland County Councils (LLR) Better Care Together Five Year Plan highlighted the need to consider how points of access across LLR could be simplified and reconfigured in support of demand management and the “left shift”. The reason for this was so that professionals and service users could make the best use of the most appropriate service in the most appropriate setting of care, and that the information and signposting provided is responsive and consistent with local pathways.
The following seven Points of Access were included in the original project scope:
- Leicester City, Single Point of Contact
- Leicestershire County, Customer Service Centre
- Public Health Leicestershire County Council, First Contact Plus
- Rutland, Customer Service Team
- LPT CHS, Community Health SPA
- LPT AMH, Adult Mental Health SPA
- LLR Wide, Bed Bureau
As the project progressed, the Leicester City Incident Crisis Response Service (ICRS) was added to the scope of the project through a formal change control process approved by the Project Board, increasing the number of in-scope Points of Access to eight.
The overarching aim of the programme was to deliver a business case outlining options and recommendations for a new Target Operating Model (TOM) for integrated Health and ASC across the various Points of Access within LLR. Our approach focused on positive engagement with key stakeholders from across the Points of Access in the scope of the programme, the co-design of ideas and solutions and clear and open paths of communication.
See the attached Case Study for more information on the business case, which was approved by all 8 organisations. This programme is currently being implemented.